What Is Reflective Listening? | a Definitive Guide

Metadata

• Author: Alison Carter
• Full Title: What Is Reflective Listening? | a Definitive Guide
• URL: https://colinjamesmethod.com/what-is-reflective-listening/

Highlights

Reflective Listening is a communication technique used to actively demonstrate listening, understanding, and processing information. It involves repeating back what the other person has said, asking questions for clarity, and summarizing the conversation. (View Highlight)

• Pay Attention to Verbal and Non-verbal Cues: Listen not only to the words being spoken but also to the speaker’s tone of voice, facial expressions, and body language. These cues convey emotions and additional meaning beyond the words. • Avoid Interrupting: Refrain from interrupting the speaker, allowing them to express themselves fully before responding. (View Highlight)

Acknowledge Emotions: Recognize and acknowledge the emotions expressed by the speaker. Use phrases like, “It sounds like you’re feeling…” or “I sense that you’re…” (View Highlight)

Rephrase in Your Own Words: Reflect back what the speaker said in your own words to confirm understanding. For example, “If I understand correctly, you’re saying…” (View Highlight)

Summarize Key Points: Highlight the main points or concerns shared by the speaker to ensure you’ve grasped the essence of their message. (View Highlight)

Seek Clarification: If there’s ambiguity or if you’re unsure about something, ask open-ended questions for clarification. Avoid leading or closed-ended questions that could limit the speaker’s response. (View Highlight)

Patience and Active Listening: Interrupting the speaker disrupts the flow of conversation and can make them feel unheard or undervalued. Practice patience by allowing the speaker to express themselves fully before responding. Engage in active listening, and refrain from interjecting with your thoughts or opinions prematurely. (View Highlight)